Ee’s Bugs Are Not My Problem (or Yours)

A few hours ago, Steven Hambleton (of Hambo Development fame) posted this Tweet:

@reedmaniac Why don’t you apply to be on the #eereactor team? Make a difference :)

This was in response to a Tweet by Paul Burdick (@reedmaniac) bemoaning the number of bugs in EE2, and followed on from a more general discussion about whether ExpressionEngine (and EllisLab) has been going off the rails of late.

I’m not well versed in the emotional subtleties of smileys, so it could be that Steven was simply trying to diffuse what was becoming a slightly heated conversation. That’s not really relevant though, as this blog post isn’t directed at one person, much less one passing comment.

Rather, it’s directed at anybody who considers it reasonable to suggest the ExpressionEngine community should be responsible for fixing the myriad bugs in EE2.

What’s your problem?

Let’s look at that Tweet again, and consider what it’s really suggesting. If it helps, imagine we’re talking about Adobe, rather than our cuddly EllisLab overlords.

Here’s the meat of the Tweet:

Why don’t you apply to be on the #eereactor team?

And here’s what it’s really asking:

Why don’t you pay money for a commercial product, and then—when it fails to work as advertised—apply to the product’s makers for permission to fix the bugs in their software, free of charge?

When phrased like that, the answer is pretty obvious.

To be clear on this, I have no objection to the existence of an ExpressionEngine Reactor Team.

In many respects, I think it’s a really smart idea: a select group of interested individuals are invited to implement low-priority (but nevertheless useful) feature requests; the sort of thing that would otherwise be forever slipping to the bottom of EllisLab’s to-do list.

The bigger issue

Bug fixing is not a “low priority” activity—or at least it shouldn’t be—and as such should not become the responsibility of a group of unpaid contributors.

When I first started using ExpressionEngine it was easy to justify the license fee: “As a commercial product,” I would explain to my impudent client, “ExpressionEngine has better support, and bugs are much more likely to be fixed in a timely fashion.”

Ignoring the subject of support for the moment (another can of worms entirely), what am I supposed to say to my clients given the current state of the ExpressionEngine bug tracker?

Me
Well, yes, there are 244 open bugs—178 of which haven’t even been looked at yet—stretching all the way back to August 2011. And yes, even EllisLab’s own employees can’t get bugs fixed. But if we run into any problems I can ask really, really nicely, and if we’re lucky EllisLab might let me fix them for free!
Client
What, like Open Source software?
Me
Sort of, but we have to pay for it. And I can’t just fix the bugs, I have to be given permission to do so.
Client
Me
We have Matrix! For $55.

This is not my problem, or yours

The whole idea that fixing ExpressionEngine’s bugs is somehow a problem for the “community” is completely wrong. This isn’t Open Source, this is a commercial product. We’re paying for the privilege of using it.

The ExpressionEngine community is incredibly loyal, in this case to a fault. We want our beloved CMS to be solid, reliable, and bug free, and so (the illogic goes) we should just roll up our sleeves and make it so.

EllisLab is lucky to have such a generous group of people dedicated to the success of their product, something Leslie Camacho (among others) has long acknowledged. And in fairness, EllisLab has never suggested it’s the responsibility of community members to be fixing the bugs in its products.

However, EllisLab has put us all in the position of needing to do so. If EllisLab was doing its job properly, we wouldn’t be having these conversations, and I wouldn’t be ranting into my blog.

Just because we want to see ExpressionEngine succeed doesn’t mean we shouldn’t hold EllisLab to task for its failings.

So what’s the answer?

I have no idea. I have no insider knowledge to share, and no insights into EllisLab culture or how the business is being run.

What I do know is that—from a customer’s perspective—things aren’t running well, and it’s not the community’s job to fix them.

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